Last updated: November 11, 2025
At CollectHelper (“we”, “us” or “our”), we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website www.collecthelper.com (“the Website”), in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection laws.
1. Data Controller
Company: CollectHelper ApS (CVR no. 45527387)
Address: Gammel Køge Landevej 119, 2. th., 2500 Valby, Denmark
Email: info@collecthelper.com
Phone: +45 53 15 60 70
CollectHelper ApS is the data controller responsible for the processing of personal data in connection with the use of our Website and related services.
2. What Data Do We Collect?
We only collect the data necessary to provide a smooth user experience on the Website and to handle your inquiries. This may include:
- Information you provide voluntarily: For example, your name, email address, and optional phone number when you contact us via a contact form or email. If you subscribe to our newsletter, we collect your email address and, optionally, your name.
- Automatically collected data: Such as IP address, browser type, operating system, date and time of visit, and which pages you access. These are collected via cookies and analytics tools (such as Google Analytics) to help analyze Website traffic and improve performance.
We do not collect sensitive personal data (special categories of data such as racial or ethnic origin, political or religious beliefs, health, or sexual orientation). Our services are not directed at children, and we do not knowingly collect data from minors without parental consent.
3. Purpose of Processing
We process personal data for the following purposes:
- Responding to inquiries: To handle and reply to messages or requests you send us (e.g., via contact form or email).
- Website improvement: To analyze Website usage and continuously optimize functionality, content, and user experience, using aggregated data and feedback.
- Newsletters and updates: To send newsletters, updates on campaigns, or other information about our services — only if you have actively subscribed and given consent.
- Statistics (cookies): To compile anonymized statistics on Website usage (e.g., visitor count, most visited pages) via cookies and analytics tools such as Google Analytics.
We will not use your data for purposes incompatible with the above and will always request your consent if new processing purposes arise.
4. Legal Basis for Processing
We process your personal data on the following lawful bases under the GDPR:
- Consent (Article 6(1)(a) GDPR): When you have voluntarily consented to a specific type of processing — e.g., for newsletters or non-essential cookies/analytics. You can withdraw your consent at any time, and we will cease that specific processing.
- Legitimate interest (Article 6(1)(f) GDPR): Processing may be necessary to pursue our legitimate interests, such as improving the Website, ensuring IT security, or providing customer support, provided these do not override your rights and freedoms. We always carry out a balancing test to ensure your privacy rights are not outweighed.
In certain situations, other legal bases may apply (e.g., if necessary to perform a contract or comply with legal obligations). For this Website, consent and legitimate interest are the primary bases.
5. Retention and Deletion
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Generally:
- Contact information: Data provided in connection with inquiries (e.g., via contact form or email) is stored for up to 12 months to allow follow-up and service history, after which it is deleted or anonymized.
- Newsletter data: If you have subscribed to our newsletter, we keep your email (and optionally your name) until you unsubscribe or withdraw your consent. Upon unsubscribing, we immediately remove your data from our mailing list.
- Cookies/Analytics data: Stored in accordance with our Cookie Policy and individual cookie lifespans. You can delete cookies or change your consent at any time via your browser settings.
When the retention period expires or you request deletion, we will delete or anonymize your personal data securely. Certain aggregated (non-identifiable) data may be retained for statistical purposes.
6. Data Sharing
We generally do not share your personal data with third parties unless necessary. Data may be shared in the following cases:
- Trusted service providers: We may share data with carefully selected service providers assisting with Website operations or business functions, such as hosting providers, IT support, analytics tools (e.g., Google Analytics), or newsletter systems. These providers process data only on our behalf and under our instructions.
- Legal disclosure: If required by law or regulatory authorities (e.g., a court order), we will disclose relevant data in compliance with legal obligations.
All external processors are bound by written Data Processing Agreements (DPAs) and must comply with GDPR data protection standards. This means they cannot use your data for their own purposes and must protect it to the same standard as we do.
If we transfer personal data outside the EU/EEA (for example, to a service provider in the U.S.), we ensure that appropriate safeguards are in place in compliance with GDPR, such as the EU Standard Contractual Clauses (SCCs).
7. Cookies
We use cookies and similar technologies to enhance functionality and collect statistics. Some cookies are strictly necessary for the Website to function (e.g., remembering settings), while others (such as analytics or marketing cookies) are only placed with your consent.
When you first visit the Website, a cookie banner allows you to accept all cookies, reject non-essential ones, or customize your preferences. You may change or withdraw your cookie consent at any time via our Website or your browser settings.
For details about our cookies – including types, purpose, duration, and how to disable them – please refer to our Cookie Policy.
8. Your Rights
Under the GDPR and Danish data protection law, you have several rights concerning your personal data:
- Right of access: You have the right to know whether we process your personal data and to receive a copy of that data, along with information about the processing.
- Right to rectification: You can request correction or completion of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”): You can request deletion of your personal data under certain circumstances, e.g., if it is no longer needed or if you withdraw your consent.
- Right to restriction of processing: You can ask us to temporarily suspend processing while a dispute or verification is ongoing.
- Right to data portability: Where applicable, you can request your data in a structured, machine-readable format and have it transferred to another controller.
- Right to object: You can object to processing based on our legitimate interests or for direct marketing. In such cases, we will cease processing unless we have compelling legitimate grounds.
- Right to withdraw consent: You may withdraw your consent at any time (e.g., by using an unsubscribe link in emails). This will not affect processing that took place prior to withdrawal.
To exercise your rights, contact us at info@collecthelper.com. We may need to verify your identity before responding. We aim to reply within one month in accordance with the GDPR (this period may be extended by up to two additional months for complex requests, in which case you will be notified).
If you believe your rights have been violated, you can file a complaint with the Danish Data Protection Agency (Datatilsynet) at www.datatilsynet.dk. However, we encourage you to contact us first so we can resolve any issues directly.
9. Security
We apply appropriate technical and organizational security measures to protect your data. This includes encryption (SSL) on our Website, restricted access to personal data, confidentiality obligations for staff and partners, and ongoing security reviews.
While we strive to safeguard your information, no method of transmission or storage is 100% secure. In the event of a data breach affecting your personal data, we will comply with applicable legal requirements for notification of affected individuals and authorities.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically, for example, to reflect changes in law or new Website features affecting personal data processing. The “Last updated” date at the top will indicate the latest version. The most current version will always be available on our Website. We encourage you to review this Policy regularly to stay informed about how we protect your information.
11. Contact
If you have questions about this Privacy Policy or our data processing, or if you wish to exercise your rights, please contact us:
CollectHelper ApS
Gammel Køge Landevej 119, 2. th.
2500 Valby, Denmark
Email: info@collecthelper.com
Phone: +45 53 15 60 70
We value your trust and are committed to handling your data responsibly and transparently. For more information about your rights or to file a complaint, you can also contact Datatilsynet, the Danish Data Protection Agency, at www.datatilsynet.dk.